Right of Withdrawal
In accordance with EU consumer protection laws, customers have the right to withdraw from a service contract within 14 days of purchase, provided the service has not been fully performed. To exercise this right, customers must notify ACMC VISUAL STUDIO SRL in writing via email or postal mail, clearly stating their decision to withdraw.
Exemptions from Withdrawal Right
Customers acknowledge that they lose the right of withdrawal once a service has been fully performed with their prior consent. If the service has begun but is not yet fully performed, a partial refund may be issued at the discretion of ACMC VISUAL STUDIO SRL, based on the proportion of work completed.
Refund Eligibility
Refunds are only issued under the following conditions:
- The withdrawal request is made within the 14-day period and the service has not been fully delivered.
- ACMC VISUAL STUDIO SRL fails to provide the agreed-upon service due to internal reasons.
- The service provided is significantly different from what was agreed upon in the contract.
Refund Process
If a refund request is approved, the reimbursement will be processed within 14 days using the original payment method unless otherwise agreed. Any fees incurred during the transaction (such as bank charges) may be deducted from the refund amount.
Contact Information
For refund requests, customers can contact us at:
- Email: monica.corduneanu@renderdelivery.com
This policy complies with EU consumer rights regulations and may be subject to updates. Customers are encouraged to review this policy periodically.